| Description | Customer Service – Corporate Fleet Finance and Vehicle Leasing SpecificationsLocation: Birmingham
Salary: £15,000 - £20,000 plus incentive bonuses and a range of benefits. Working in an award-winning team; to team and individual targets, there is the opportunity to earn up to 30% monthly salary as commission every month. The Candidate We need a proactive, professional customer service representative who has experience working in a motor dealership or motor finance company and understands the vehicle leasing and fleet motor industry. Ideally you will have experience of financing or selling to Corporate Clients.
You must be courteous and have career experience that demonstrates exceptional customer service skills and experience of up-selling and cross-selling products.
The Role To pro-actively manage designated corporate customer accounts, while working to set targets to maximise existing and new business opportunities. Due to the nature of the accounts, work is varied and there is a heavy focus on building relationships.
You will be working as part of a highly motivated team handling existing corporate customer accounts (those with fleets of 500+ vehicles), working in a busy office environment.
Key Accountabilities
Managing designated corporate customer accounts to ensure high levels of customer service are maintained.
Dealing with a wide range of requests from vehicle renewal quotes and ordering, through to ensuring satisfactory delivery.
Handling enquiries by email, phone or through the website and assisting customers using the online systems where needed.
Building relationships with customers and internal departments to ensure a high level of customer service is given.
Participating in face to face meetings with customers, or visits to their premises as required.
Producing regular standard reports and manipulate system data to create bespoke reports for customers; able to explain these reports at a fleet manager level.
Develop an understanding of employee tax legislation, car policies and procedures and to be able to explain these at a driver and fleet manager level.
Hours – Contracted hours are37.5 hours per week – between 8am to 6pm
The Client Our client is one of the UK’s leading fleet management and funding specialist. They are committed to excellence and have an award-winning customer service team who benefit from great career opportunities and a range of benefits.
Experience Experience in the following would be useful: Customer Service, Vehicle Leasing, Motor Finance, Vehicle Finance, Car Finance, Car Sales, Car Dealership, Corporate Vehicle Finance, fleet finance, leasing, sales support
The Package £15,000 - £20,000 plus incentive bonuses and a range of benefits. Working in an award-winning team; to team and individual targets, there is the opportunity to earn up to 30% monthly salary as commission every month. About THC Recruitment THC Recruitment has over 14 years experience in providing elite candidates for the finance industry, we recruit for many organisations on Preferred Supplier lists and recruit across the United Kingdom.
|
