| Description | Team Leader – Corporate Fleet Finance and Vehicle Leasing SpecificationsLocation: Birmingham
Salary: £25,000 - £29,000 plus incentive bonuses and a range of benefits. The Candidate We need a proactive, professional individual who has experience of leading a team in a customer service environment. You will have experience working in a motor dealership or motor finance company and understands the vehicle leasing and fleet motor industry. Ideally you will have experience of financing or selling to Corporate Clients.
The Role
To take responsibility for and manage the day to day operation of a team within Corporate Customer Services.
To manage the team by providing effective leadership, coaching, motivation and development.
The overall aim is to ensure that efficiencies are optimised, targets are measured and achieved and customer service standards are continuously met and improved upon. Assist with the management of third party supplier performance where appropriate.
Be actively involved in recruitment, induction, setting objectives and appraisals, 1-2-1 reviews, team meetings, monitoring and control of absence procedures, managing performance, on the job coaching and ensuring staff training needs are identified and addressed.
Ensure that any customer enquiries or complaints are handled efficiently and effectively. In addition, you will manage resources and workload to ensure that service standards are achieved.
To support the Corporate Leadership Team in achieving overall Corporate Sales targets.
Identify appropriate KPI’s, measurement & ongoing reporting to help manage and improve a wide variety of tasks and procedures. The Client Our client is one of the UK’s leading fleet management and funding specialist. They are committed to excellence and have an award-winning customer service team who benefit from great career opportunities and a range of benefits.
Experience Experience in the following would be useful: Customer Service Team Leader, Team Manager, Customer Service Manager, Vehicle Leasing, Motor Finance, Vehicle Finance, Car Finance, Car Sales, Car Dealership, Corporate Vehicle Finance, fleet finance, leasing, sales support manager,
The Package £25,000 - £29,000 plus incentive bonuses and a range of benefits. Working as a leader of an award-winning team.About THC Recruitment THC Recruitment has over 14 years experience in providing elite candidates for the finance industry, we recruit for many organisations on Preferred Supplier lists and recruit across the United Kingdom.
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